ESSAYS -
LIST OF AVAILABLE ESSAYS ...
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TQM in North America
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A 15 page paper providing an overview of Total Quality Management as it applies to business in North America, for the purpose of assessing its continued usefulness in mature economies. The paper provides a history of TQM and the experiences of some organizations that have implemented it. The paper concludes that TQM is highly useful in developed economies and enables the organization to operate according to the precepts verbalized by the originator of the "what business are we in?" question. Levitt maintained that the purpose of any business was to get, and then keep, a customer, that growth and profitability would follow. Businesses committed to TQM have demonstrated that to be true. Bibliography lists 12 sources.
Filename: KStqmNoAmer.rtf

TQM in the Hospital Setting
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A 5 page paper discussing TQM's applicability to healthcare organizations. The paper discusses TQM's data-based decision making; participative decision making; the centrality of customer service; measurement; quality tools; and empowerment. Bibliography lists 5 sources.
Filename: KStqmHosp.rtf

TQM's History and Use
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A 42 page paper discussing Total Quality Management's history and three primary models: those of Deming, Baldrige and Juran. TQM proved to be far more than just another management fad, of course. In this new century, quality initiatives and close attention to customer service issues are crucial for success. A host of other companies credit TQM with their continued existence, and the lesson has not been lost on the insurance industry. All organizations in all industries must be focused on their customers in today's hypercompetitive business environment, and no program facilitates that customer focus as well as TQM. The paper uses the experiences of Zurich-American as example in implementing TQM. Bibliography lists 24 sources.
Filename: KS-TQMhist.wps

TQM, BPR and Change
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This 12 page paper looks at Total Quality Management (TQM) and Business Process Reengineering (BPR) and the way in which their introduction necessitates change. The paper starts by briefly examining TQM and BPR and then looks at the way in which the changes can be planned and managed with the use of ‘change models’. The bibliography cites 13 sources.
Filename: TEchBPRTQM.rtf

TQM: Overview And Impact Upon Auto Industry
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12 pages in length. The ever-changing corporate landscape is responsible for the overwhelming need for total quality management (TQM), a concept that has successfully modified faltering organizations and transformed them into thriving companies. Stressing the importance of empowerment, communication and involvement, the tenets of TQM are meant to bring the organization together as a single, unified entity that plays off one another's strengths while at the same time developing those areas that lack cohesion. Bibliography lists 11 sources.
Filename: TLCTQMau.rtf

TQM; Case Study of a Hotel
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This 5 page paper is in two parts. The first considers how TQM (Total Quality Management) may be seen as applicable to a small hotel. The second part of the paper then indicates how TQM may be implemented in order to improve the standards of the hotel. The bibliography cites 6 sources.
Filename: TEtqmhot.wps

Trade Barriers in Japan; Keiretsu
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This 5 page paper looks at the way in which keiretsu create trade barrier by the complex relationships. The writer considers both horizontal and vertical keiretsu, and how they are able to present such strong barriers. The bibliography cites 7 sources.
Filename: TEkeirtsu.rtf

Training And Development Of Managers At America Online
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7 pages in length. America Online (AOL), one of the world's largest Internet presence, has been able to maintain its favorable external demeanor by effectively addressing internal management issues. However, this is not accomplished without significant aforethought; rather, the training and development of AOL's managers represents an integral component in the company's overall success. Implementing such industry practices as TQM and Rogerian counseling, AOL's management program encompasses many of the critically important aspects necessary for corporate performance. Bibliography lists 7 sources.
Filename: TLC_AOL.wps

Training Considerations for Hong Kong Security Guards
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A 5 page discussion of training considerations in Hong Kong security. Delineates the complexities of Hong Kong security as ranging from the mediocre to the highly sensitive. Emphasizes the need for understanding of high-tech equipment as well as the more standard aspects of security. Bibliography lists 10 sources.
Filename: PPsecuHK.wps

Training Program For McDonald's Franchisees
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This 7 page paper is an analysis of a group project provided by the student. This essay discuses the organization, purpose of training and participants; the effectiveness of the training program; challenges the team faced during the project; interpersonal relationships of the team members; the effectiveness of the project as a learning experience and what could be done differently. Bibliography lists 2 sources.
Filename: PGmcdts.RTF