ESSAYS -
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Total Quality Management & Organizational Climate / Journal Article Review
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An 11 page critique of a journal article on TQM using other articles as a measure by which to critique it. There are several references available on the implementation of Total Quality Management (TQM), and dozens with reports of how it "fails" in two-thirds of the attempts to implement it. Those companies unsuccessful in making TQM a foundation of their business most often have selected only a few of the principles of the entire TQM philosophy, however, choosing to attend to the mechanics of the philosophy rather than the underlying principles of attention to customers and employees. The paper includes a short glossary of terms. Bibliography lists 6 sources.
Filename: Tqmcrtic.doc

Total Quality Management - Three Cases
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A 5 page paper. Three organizations are discussed: the Department of Defense, a mortgage company in the UK and Boeing. The writer reports how they implemented TQM and the outcomes, when available. Bibliography lists 6 sources.
Filename: PGTQMd07.RTF

TOTAL QUALITY MANAGEMENT AND GLOBAL OPERATIONS
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This 6-page paper discusses the concept of TQM and how it fits with global operations. Issues discussed include understanding of worldwide customer service and re-thinking what, exactly, quality is. Bibliography lists 4 sources.
Filename: MTglotqm.rtf

TOTAL QUALITY MANAGEMENT AND IMPACT ON BUSINESS
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This paper examines the concept of Total Quality Management, some of its history, and its impact on businesses. The paper examines two sides of TQM, the supporters and detractors. Bibligraphy lists 10 sources.
Filename: MTquamgt.rtf

Total Quality Management and ISO 9000
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This 14 page paper looks at the concepts and original ideas behind Total Quality Management, TQM, as it originated in the 1950's and then looks at the ISO 9000 framework, the motivation for using it and the impact it has on a business. The paper argues that they are similar tools which have similar results. The bibliography cites 10 sources.
Filename: TEtotiso.rtf

TOTAL QUALITY MANAGEMENT AND MANUFACTURING
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This 7-page paper discusses TQM in the context of a plan for a fictitious manufacturing company. Bibliography lists 3 sources.
Filename: MTTQMmfc.rtf

Total Quality Management And Quality By Inspection/Process Control
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7 pages in length. The primary difference between maintaining quality through inspection and process control is that one is reactive and the other is proactive, a distinction that can cost a company significant lost revenue. The inspection function of quality is both conventional and outdated, inasmuch as taking a passive approach to maintaining excellence is no longer an option in this globalized world. The reactive nature of inspection is to either 1) conduct routine examination of policy, equipment or personnel based upon a factor of time frame instead of need or 2) respond to an emergency that occurred because functionality was not assessed more frequently and with greater attention paid to subtle cues. Proactivity, by contrast, is akin to preventive medicine by virtue of gathering information from past experience, examining it for trends & changes and applying it as a deterrent rather than waiting for things to go wrong. Bibliography lists 5 sources.
Filename: TLC_TQMconcept.rtf

Total Quality Management and Superlative Service at Ritz-Carlton Hotels
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An 11 page paper discussing the second service organization, and the first hotel chain, to win the Malcolm Baldrige National Quality Award. Experts in TQM previously would have believed that a hotel chain would not have been able to achieve an atmosphere of total quality and continuous improvement, but Ritz-Carlton has demonstrated that such an achievement is indeed possible. TQM obviously has been achievable at Ritz-Carlton, and in meaningful and lasting ways - employee turnover has dropped to less than 30 percent in an industry where 'normal' is 100 percent, and customer satisfaction perennially remains at 97 percent. In order to continue the trend, however, Ritz-Carlton will need to take extra precaution in ensuring that it does not become complacent with its commitment to quality. Continuous improvement will be the key, a factor apparently recognized already by Ritz-Carlton management and employees alike. Bibliography lists 12 sources.
Filename: KS-Ritz.rtf

Total Quality Management as a Process of Ongoing Improvement
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This 4 page paper provides an overview of TQM and includes a look at the three matrix QFD model. TQM is looked at favorably. Bibliography lists 5 sources.
Filename: SA243TQM.rtf

Total Quality Management Within the Radisson Hotel Corporation
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10 pages in length. To develop a culture of total quality management, a hotel company such as the Radisson must make its human resources department a major player in the hotel's operations. Specific human-resources practices are essential to a successful total quality management program. Making the move from a traditional management philosophy to a Total Quality Management culture demands much from an organization. Nowhere is this demand more apparent than in the human resources management function. Certain human resources practices are required to support a Total Quality Management based culture. This paper is based on the total quality management function within hotel management. Bibliography lists 9 sources.
Filename: JGAradsn.wps