ESSAYS -
LIST OF AVAILABLE ESSAYS ...
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SELF-ANALYSIS LEADERSHIP STYLE: A TUTORIAL
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This 12-page paper analyzes a student's leadership qualities by presenting theories of leadership and organizational management. Then this tutorial takes the student through 12 self-assessment points, and based on leadership style and the self-assessment, determines future goals. Bibliography lists 3 sources.
Filename: MTleatut.rtf

Selling Commodities
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This 23 page paper looks at the way in which commodity sales may be undertaken profitably. The paper starts by defining the term commodity, looks at the development of the commodity markets and the drivers, and then considers different strategies which can be applied to the market to create profitable sales. The bibliography cites 34 sources.
Filename: TEsellcomm.rtf

Servant Leadership
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A 4 page paper that discusses servant leadership, its Biblical origins and its success in some companies. The characteristics of the servant leader are identified. Bibliography lists 6 sources.
Filename: PGsvld7.RTF

Service Quality Measurement
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This 14 page paper critically appraises the current state of affairs with regard to service quality measurement theories and their associated underlying theoretical models. The paper includes, but is not isolated to TQM and SERVQUAL, what they are, how they are used and the way they may add value to an organisation. The bibliography cites 23 sources.
Filename: TEsermes.rtf

Service Quality; The case of the Missing Reservation
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This 3 page paper examines a case study supplied by the student in which a hotel looses a booking made for the restaurant and handles the event badly. The paper answers question that look at how and why it was dealt with poorly and how it should have been handled. The bibliography cites 1 source.
Filename: TEmisresv.rtf

SERVQUAL and Managing Relationships with Customers
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This 28 page paper considers why relationship with customers are so important and hw this can be combined with the TQM tool of SERVQUAL. The paper uses the example of an intermediate school for the application of these two concepts. But this can equally apply to any service industry. The bibliography cites 52 sources.
Filename: TEservqual.rtf

SEVEN ELEVEN JAPAN
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This paper examines Seven-Eleven Japan and analyzes it through SWOT (strength, weakness, opportunities, threat). Bibliography lists 2 sources.
Filename: MTseelja.rtf

Shackleton's Expedition and Leadership
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5 pages. When Ernest Shackleton and his crew set out on an Arctic expedition in 1914 little did they know it would turn into one of the most well known tales of all time. After their ship is destroyed in the icy waters, the men have to camp on the ice for months. What Shackleton did and how he led his men bravely out of the most terrible of hardships has now become the subject of books on leadership skills. That his men continued to follow him and trust his judgment is a testimony to the leadership skills of Shackleton. And these skills were proven when every single one of his men survived the eight-month ordeal. Bibliography lists 5 sources.
Filename: JAcannbl.rtf

Shareholder Theory and Stakeholder Theory
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This 8 page paper examins shareholder theory, stakeholder theory and tinged shareholder theory. After considering the theories and their meaning they are applied to a real company; British telecom to argue that a tinged shareholder approach is being taken. The bibliography cites 6 sources.
Filename: TEsharth.rtf

Shareholder Wealth Creation by Way of Merger in the Telecommunications Sector
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This 40 page paper considers whether or not shareholder wealth can be created by acquisition and merger in telecom companies. The paper first considers what is actually meant by shareholder wealth, and how it might be measures. A literary review is included with evidence for and against the creation of shareholder wealth though mergers and acquisition. The general background to mergers in this market is examined with many cases cited to support the view that certain cases may create wealth whilst other will fail with further consideration given to the conditions which may be required for positive results to be achieved. The final part of the paper ;looks at a case study of NTL, a Untied Kingdom company that has followed an aggressive acquisitions strategy over the last few years. The bibliography cites 22 sources.
Filename: TEtelemg.wps