ESSAYS -
LIST OF AVAILABLE ESSAYS ...
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Improving Performance in a Call Center
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This 19 page paper is a 20 slide PowerPoint presentation with speaker notes looking at how to improve a call center which is not meeting any of its key performance indicators. The strategy includes training the staff and introduction of motivation strategies. The bibliography cites 6 sources.
Filename: TEcallimpv.rtf

Improving Performance; Introducing Total Quality Management
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This 14 page paper examines the way in which TQM may be introduced to an organization. The paper explains the underlying theory of this management tool, the planning and the practical implications of introducing a change such as this. The bibliography cites 12 sources.
Filename: TEtqintro.wps

Improving Processes at Harry Huffnpuff Glassblowing
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A 4 page paper examining the operation of Harry Huffnpuff Glassblowing for the purpose of recommending changes in Harry's approach to his business. Harry's process is extremely wasteful and he is unable to earn the salary he requires for 40 weeks' work throughout the year. The paper identifies the source of waste and recommends slight changes in processes. Waste reduction alone provides Harry with a salary and makes the business profitable. Bibliography lists 2 sources.
Filename: KSacctHarryHuff2.rtf

Improving Quality at Pal's Sudden Service
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A 5 page paper discussing which of Deming's 14 Points that this 2001 Baldrige Award winning restaurant have institutionalized in its operations. Pal's has placed rabid attention to Deming's 5th and 6th Points; the paper recommends closer attention to Points 7 and 14. Bibliography lists 3 sources.
Filename: KStqmPals.rtf

IMPROVING RELIABILITY AND VALIDITY OF THE JOB INTERVIEW
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This 3-page paper discusses how to boost reliability and validity of the job interview process. Bibliography lists 1 source.
Filename: MTvaliinte.rtf

Improving Teams' Communications Skills
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A 6 page paper addressing the situation of deteriorating team functioning. The effectiveness of some of the organization's teams has been diminished by means of increasing occurrence of conflict, rumor and backbiting. The paper reviews the observations of several communications writers and consultants, and recommends exercises at the team level designed to improve communications and assist individuals in maintaining a perspective that focuses on the company, rather than on the individual. Bibliography lists 7 sources.
Filename: KSbusComm.rtf

Improving the Interaction Between Marketing and Sales and the Application in the Case of Fair Trade Chocolate; A Research Proposal
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This 16 page paper is a proposal for a project to examine the interaction between marketing and sales and determine ways of using marketing to increase sales. The proposal focuses on a product that is under performing, but meets customer needs and has potential sources of competitive advantage; fair trade chocolate, to use as a research subject for the practical application of theory and research. The bibliography cites 15 sources.
Filename: TEchocfairmark.rtf

Improving The Workplace With Communication
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4 pages in length. Of all the critical components that work together to make the workplace a more productive, pleasant and creative environment, the aspect of communication ranks at the top; without free flowing communication, none of those aforementioned objectives can be reached. A workplace that needs improvement must be approached from the perspective of bottom to top, rather than top to bottom, in relation to how workers are treated, how they perceive their company worth and the extent to which their individual contributions are looked upon as both valuable and encouraged, all of which is established with communication. Bibliography lists 4 sources.
Filename: TLCImpWrk.rtf

Improving Tourism in London
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An eight page paper which looks at an article from the Financial Times regarding tourism in London and uses the information to suggest ways in which London’s marketing strategies can be improved, and how this will benefit both the UK and foreign tourist. Bibliography lists 3 sources
Filename: JLlondon.wps

Impulse Buying
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A 4 page exploration of this consumer phenomenon. This paper identifies several factors that relate to impulse buying. Bibliography lists 2 sources.
Filename: PPadImpulseBuying.rtf