ESSAYS -
LIST OF AVAILABLE ESSAYS ...
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Improvement Through Total Quality Management: Rhetoric Or Reality
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A 6 page paper. Total Quality Management (TQM) has become controversial due to companies saying it really did not result in great improvement. Researchers have found that these companies are doing more talking than acting when it comes to implementing the processes of TQM. This paper discusses the reasons for failure and how the process has been shown to be successful in numerous ways. Bibliography lists 6 sources.
Filename: PGtqm12.rtf

Improvement-Based Performance Measurement
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A 4 page paper that begins with definitions and discussion of 'performance' and 'measurement.' Following this discussion, the paper reports the case of a public agency adopting TQM. Bibliography lists 3 sources.
Filename: PGpmitq.rtf

Improving Application Of Training - Tutorial
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A 7 page paper that discusses how one medical clinic initiated a change in a major operational task and also improved the transfer of training to the work site at the same time. This is an issue faced by many corporations. This partially hypothetical case focuses on an outpatient clinic in an urban hospital. The HR director knew that there were few changes in work habits after training sessions. The director initiated a new process for training while resolving a serious problem the clinic had with patient records. Bibliography lists 5 sources.
Filename: PGmdclt.rtf

Improving Basic Skills To Prepare Students For The Workplace
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25 pages in length. If students expect to succeed in the workplace, a secure knowledge of basic skills is highly important. In this day and age of technological advancements taking the place of fundamental competency, more and more students are entering the workforce with substandard abilities. That people are becoming wholly dependent upon computerization as a means by which to perform work tasks is clearly indicative of the fact that much more focus needs to be placed upon going back to the basics -- reading, writing and arithmetic -- in order to give students the needed edge. The writer discusses how implementing a program of tutoring, choosing between public and private academic institutions and integrating technological applications in business education only after the student has been able to substantially grasp and apply the fundamentals help to prepare him for the workplace. Bibliography lists 18 sources.
Filename: TLCskill.doc

Improving Customer Service
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A 4 page paper discussing business process flow changes under TQM. Two individuals formed a partnership to operate a small pizzeria. The business operates on a shoestring, and the two partners currently supply all of the labor. Business is not brisk enough to enable the partners to take on extra help, but it has grown to the point that it is difficult for the pair to keep up with it. Product quality has suffered, and customers have complained that they are rushed off the phone when they call in an order. The partners have determined that cross training is the answer for them. The paper provides 2 tables and 2 flowcharts, 1 each describing the situation as it was and the changes obtained by cross training. Bibliography lists 2 sources.
Filename: KStqmProPiz.rtf

Improving Customer Service - Grocery Store
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An 8 page paper that presents a project plan for a Safeway's grocery store. The paper includes: a statement of the problem (poor customer service), a brief overview of Safeway Inc., a history of the problem, the determined solution, the purpose of the project, objectives, methodology, process of training, duration of project, publicity and marketing, resistance of employees, other components. Bibliography lists 7 sources.
Filename: PGsfprj.rtf

Improving Diversity Recruiting
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A 5 page paper proposal to assess a tool supply company for increased diversity in its recruiting. Project phases include assessing CEO commitment, human capital, corporate communications and supplier diversity separately, combining results to gain an overall view but keeping divisional results separate as well to facilitate closer examination. Human capital and supplier diversity will be more quantitative, but CEO commitment and corporate communications will need to be assessed using qualitative tools such as the case study. Bibliography lists 3 sources.
Filename: KShrDivRecru.rtf

Improving Employee Orientation Procedures
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An 18 page paper including a memo of transmittal, an abstract and 3 pages of graphic elements with the 8 page paper. The paper discusses methods of improving employee orientation procedures and examines two companies' approaches as best practices to arrive at recommendations. A ten-slide presentation is also available. Annotated bibliography lists 6 sources.
Filename: KSmgEmpOrien.rtf

Improving Ethics In Finance And Corporate Governance
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A 5 page paper that begins with comments about how ethics emerged in the first place. The essay discusses the importance of ethics and comments on the Sarbanes-Oxley Act and how this can be used to improve ethics in the company. An example of how one company changed its procedures to become more ethical is provided. Bibliography lists 4 sources.
Filename: PGethfn.RTF

Improving HR
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A 32 page paper written as a report of a senior HR director to the CEO, identifying three areas in which the unnamed organization needs to improve and providing theoretical and practical support for the recommendations. The three target areas are recruiting and testing; compensation; and adopting a systematic approach to change management. The annotated bibliography lists 14 sources.
Filename: KShrImpTheo.rtf