ESSAYS -
LIST OF AVAILABLE ESSAYS ...
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Countrywide Financial: New Home Loan Program
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A 10 page paper comparing the websites of Countrywide Financial and Ameriquest Mortgage company to identify and recommend a new program for one of the companies. Countrywide is having difficulty providing even adequate customer service; the program suggested for that company is that it reward word-of-mouth referrals with the payment of a mortgage payment or interest payment for an existing customer who refers someone who is approved for and completes a mortgage. The program will measure customer satisfaction and provide incentive for internal repairs for Countrywide. Bibliography lists 9 sources.
Filename: KSecomCounAmeri.rtf

Course-Setting Management Theorists
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An 8 page paper presenting brief descriptions of the theories of Chester Barnard, Robert Blake, Peter Drucker, Henri Fayol, Mary Parker Follett, Henry Gantt ,Fredrick Herzberg, Elton Mayo and Victor Vroom. The paper ends with a short argument in favor of the statement, 'Knowledge of basic management theory is essential to the study of management.' Bibliography lists 10 sources.
Filename: KStheory.wps

Courting the Customer at Best Buy
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A 6 page paper based on a case discussing Best Buy's experiments in customer centricity and how to move the successful experiment to all of the company's 822 stores. The recommended alternative is phased implementation, beginning with the most important features. After customer centricity has been in place for some time, per-store revenues are likely to be greater by the time to begin the more visible phase of the shift. Bibliography lists 9 sources.
Filename: KSmgmtBestB.rtf

COURTS, CONTRACTORS AND EMPLOYEES
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This 3-page paper focuses on the legal differences between an independent contractor and employee. Bibliography lists 1 source.
Filename: MTcontempl.rtf

Covey's "The 7 Habits Of Highly Effective People" - Applying It To Side Street Boutique
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5 pages in length. A company's staff often consists of people completely different from one another who - outside of the work environment - would most likely not otherwise interact. As such, the level of discord caused by different ethics, values and experience can threaten the organization's productivity as well as its bottom line. Examining Side Street Boutique's issues with poor communication among employees and unsavory sales tactics, it is apparent how the large South Lake Tahoe retailer can benefit from Covey's seven habits in order to increase sales and improve upon communication skills. Bibliography lists 1 source.
Filename: TLCCovey.rtf

Covey's Seven Habits of Highly Effective People
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This 7 page paper examines this well known book. The work is compared and contrasted to other authors' books with similar themes. The paper provides a critical review of the work but also relays basic information and outlines just what the seven habits are. No additional sources cited.
Filename: SA4287.rtf

Covey/7 Habits
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A 3 page book review that analyzes the characteristics of Stephen Covey's bestseller 7 Habits of Highly Effective People (1989), which has become a classic in its field. This is because Covey concisely and clearly explains to his readers how to reorient their thinking so that it mirrors the behaviors of people who have learned how to be effective, in their personal and professional life. Examination of Covey's book reveals how he effectively accomplished his tasks as an author. No additional sources cited.
Filename: kh7cov.rtf

Cox/Creating a Multicultural Organization
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A 5 page book review that profiles Taylor Cox's text Creating a Multicultural Organization (Jossey-Bass, 2001) is a comprehensive guide to business leaders and professionals who are interested in maximizing the human potential of their workforce. The foreword for this text sums up the general thrust of the book by saying that it "captures the leading-edge theory and practice on how to leverage diversity for the benefit of individuals and the organization in which they work" (xiii). Terry Cox approaches this topic from the perspective of twenty years of experience working with directly with companies in regards to maximizing the benefits available in a diverse workforce. This examination of his text shows that Cox is thorough in providing a useable model for multicultural diversity that draws on his extensive experience in this field. No additional sources cited.
Filename: khcoxmu.rtf

CPA Licensing Jurisdiction
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A 4 page summary and analysis of the article “Substantial Equivalency Practice Privileges” by James H. Thompson and Andreas Rydholm. Bibliography lists 4 sources.
Filename: RACPAar.rtf

Craig Parks Case Study
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This 5 page paper looks at a case study provided by the student where an executive is unhappy in his work and needs to rethink their future. The paper outlines the problems and then suggests some actions that may help with a solution. The bibliography cites 2 sources.
Filename: TEcraigp.rtf