ESSAYS -
LIST OF AVAILABLE ESSAYS ...
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CHANGE MANAGEMENT, IMPLEMENTATION OF KNOWLEDGECURVE AND PWC
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This 9-page paper provides an example of change managment and knowledge management implementation (with specific examples referring to PricewaterhouseCooper's KnowledgeCurve intranet). The paper includes implementation of change management, communicating such implementation and the importance of knowledge management. Bibliography lists 5 sources.
Filename: MTpwccmg.rtf

CHANGE MANAGEMENT, TATA AND DISCUSSION
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This 12-page paper examines change management by studying a case history of Tata Steel and how it managed change to better compete globally. Bibliography lists 6 sources.
Filename: MTchmgcase.rtf

CHANGE MANAGEMENT, TECHNOLOGY, AND INSURANCE
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This 6-page paper discusses the difficulty of change management as it pertains to implementing technology in an insurance company. The paper also lists recommendations. Bibliography lists 3 sources.
Filename: MTcmantech.rtf

Change Management, Theory, Selection and Measurement
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An 8 page paper outlining an approach to a planned technological change at a home health agency in which information flows in real time throughout the organization. The change model selected is Lewin's unfreeze-change-freeze progression through incremental change. The overall change initiative and the end result that it seeks to provide clear benefit to all involved with HHH, either as an employee or as a customer. Resistance should be lessened with greater nurse involvement with the change process, even if that involvement extends only to asking their opinions along the way. Bibliography lists 9 sources.
Filename: KSmgmtChgSel.rtf

Change Management: Changing the ICU Nursing Ratio
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A 4 page paper evaluating the possibility of restructuring the ICU to gain one-on-one nursing, using Lewin’s change theory. All health care costs continue to increase despite managed care, regulatory insurer and individual efforts to halt the spiral. The ongoing nursing shortage has meant for ICUs that they may have fewer RNs available to them and that recruiting and retention has become more costly over the past several years. Though costs are of significant importance to ICUs, quality of care remains of central focus. Bibliography lists 4 sources.
Filename: KSnursICUratio.rtf

Change Management: Rerouting Customer Service Calls at Dell
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A 9 page paper outlining a change management plan for Dell to use to improve both customer service and customers' perception of the service they receive. Dell's customer service problems have become nearly as legendary as its exemplary supply chain management and efficient operation on the hardware side, though it is as negative as its counterpart is positive. The current approach to providing technical support to customers fails practically everyone, and unfairly portrays Indian call centers as repositories of individuals with no computer expertise who speak poor English. The proposed change acknowledges differing technical and language needs. Bibliography lists 11 sources.
Filename: KSmgChgMgDell.rtf

Change Models And Leadership
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A 4 page paper based on several article reviews. The essay responds to two questions, the first relates to a change model not included in the readings. Kotter's eight phases is briefly described. The rest of the paper reports the leadership skills identified or implied in the articles about change. Specific attention is paid to Theory E and Theory O and which leadership style could be adopted for each of these change theories. Bibliography lists 7 sources.
Filename: PGchn08.RTF

Change Of Business Ethics In America In The Last Five Years
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35 pages in length. Having too much is still not enough in today's capitalistic American society where greed is the watchword and ethics have lost any place in a civilized culture. Gordon Gekko, the ruthless, antagonizing business mogul in Hollywood's interpretation of "Wall Street," represents the epitome of complete disregard for contemporary corporate ethics. His callous approach to business precludes any ability to see beyond his overwhelming greed; as such, he instills within his underlings this same malevolence, a premise one might readily argue quite clearly mirrors the growing trend of unethical practices in corporate America over the past five years. The writer discusses Enron and WorldCom as examples of corporate ethics decline. Bibliography lists 32 sources.
Filename: TLCChngB.rtf

Change of Direction at Lunn Poly
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A 5 page paper discussing the choices facing this British travel group. The paper evaluates whether Lunn Poly should specialize in providing vacation travel services to individuals and abandon its focus on business travelers. There are risks in every such decision as the one facing Lunn Poly, but the choice of becoming a holiday shop appears to be the best one available for the company at this point in its history. Much of the benefit arises from Lunn Poly's geographical base and the British tradition of international travel; the company can enhance its competitive advantage through using the qualities that others would see as constraints. Bibliography lists 8 sources.
Filename: KSLunnPoly.wps

Change of Fortune at Apple Computer
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A 10 page paper discussing Apple's continuing story of management shortcomings. "Working 90 hours a week and loving it" was a common employee attitude even in 1990, but the years have not been kind to Apple. Market share (and revenues) continues to drop, and the company that should be maturing well now seems to be perpetually stuck in organizational adolescence without any intention of growing up. After running through four CEOs in as many years, the board even asked cofounder Steve Jobs to return as interim CEO. Bibliography lists 10 sources.
Filename: Applec.wps