ESSAYS -
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TQM Case Study - FedEx
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This 19 page paper begins with a case study describing the components of FedEx's total quality management program, which the company initiated in the late 1980s. In an industry that has always had high staff turnover, FedEx's turnover is less than 1 percent. Besides the practical benefits of using TQM, FedEx has been recognized repeatedly for its management and performance. The writer comments on the reasons most companies fail in their attempts to use TQM principles and what could be done about each issue. Finally, the essay describes the contributions Deming, Juran, Crosby and Feigenbaum made to the field of quality management. Bibliography lists 14 sources.
Filename: PGtqfdx.rtf

TQM Implementation
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12 pages in length. The current trend within the fundamental basis of business operations is to establish a sense of empowerment, both from within and without the company, so as to implement an effectively working TQM program. However, in order to achieve the highest plateau in relation to quality, an organization's culture must first be identified, addressed and then consolidated if it lacks the necessary characteristics inherent to TQM. What it all comes down to in a word is people. People make an organization succeed or fail; without proper stimulation for the former, an employee base can prove poisonous to a company's aspirations. Additionally, because customer relations is likely the single-most important aspect of any organization's success, it stands to reason that implementing a TQM program is not only prudent and forward-thinking, but it is also beneficial toward bolstering an individual's desire to perform for no other incentive than personal pride. Without question, TQM defines the value of an organization and encourages it to strive for the epitome of customer satisfaction. The writer discusses TQM implementation as it relates to needs assessment, training course and cost/benefit. Bibliography lists 10 sources.
Filename: TLC_TQM2.wps

TQM in a Manufacturing Environment
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A 10 page research paper on Total Quality Management from a production perspective. The paper gives a brief history of TQM, a literature review and recommendations on implementing TQM. Bibliography lists 10 sources.
Filename: Tqm.doc

TQM in Manufacturing, Retail and Nonprofit Organizations
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A 4 page paper differences in assessing customer satisfaction in different sectors of operation. Total Quality Management (TQM) as a philosophy still is alive and well, although its components – such as continuous improvement and customer satisfaction – receive direct and intense attention. The purpose here is to assess components of customer satisfaction in manufacturing, retail and nonprofit settings, using Dell, Wal-Mart and the American Red Cross as example organizations. Bibliography lists 7 sources.
Filename: KStqm3sectors.rtf

TQM in North America
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A 15 page paper providing an overview of Total Quality Management as it applies to business in North America, for the purpose of assessing its continued usefulness in mature economies. The paper provides a history of TQM and the experiences of some organizations that have implemented it. The paper concludes that TQM is highly useful in developed economies and enables the organization to operate according to the precepts verbalized by the originator of the "what business are we in?" question. Levitt maintained that the purpose of any business was to get, and then keep, a customer, that growth and profitability would follow. Businesses committed to TQM have demonstrated that to be true. Bibliography lists 12 sources.
Filename: KStqmNoAmer.rtf

TQM in the Hospital Setting
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A 5 page paper discussing TQM's applicability to healthcare organizations. The paper discusses TQM's data-based decision making; participative decision making; the centrality of customer service; measurement; quality tools; and empowerment. Bibliography lists 5 sources.
Filename: KStqmHosp.rtf

TQM's Effect on Competitive Advantage
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A 5 page paper discussing how TQM increases the organization's competitiveness. Today's business climate is such that business is more competitive than at any other time in the past, and only those willing to increase efficiency while reducing costs will truly prosper over the long term. TQM provides a pathway to achieving that long view and ingrained competitiveness for which organizations strive. Bibliography lists 4 sources.
Filename: KStqmCom.wps

TQM's History and Use
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A 42 page paper discussing Total Quality Management's history and three primary models: those of Deming, Baldrige and Juran. TQM proved to be far more than just another management fad, of course. In this new century, quality initiatives and close attention to customer service issues are crucial for success. A host of other companies credit TQM with their continued existence, and the lesson has not been lost on the insurance industry. All organizations in all industries must be focused on their customers in today's hypercompetitive business environment, and no program facilitates that customer focus as well as TQM. The paper uses the experiences of Zurich-American as example in implementing TQM. Bibliography lists 24 sources.
Filename: KS-TQMhist.wps

TQM's Role in Survival
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Ford and Firestone Tires: A 7 page paper discussing how Total Quality Management can be used for survival as well as for greater productivity at reduced cost. Though there are questions about the Explorer's design, the fact that Goodyear tires manage to hold together on Ford Explorers points to the greater quality issue being that of Firestone. Whether Firestone can survive this disaster remains to be seen, but it should serve as a clarion call to all other manufacturers claiming to operate under the philosophy of TQM. All of Deming's 14 Points have to be employed in the process, rather than only those convenient for the company. Bibliography lists 8 sources.
Filename: KStqmFordPhil.wps

TQM, BPR and Change
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This 12 page paper looks at Total Quality Management (TQM) and Business Process Reengineering (BPR) and the way in which their introduction necessitates change. The paper starts by briefly examining TQM and BPR and then looks at the way in which the changes can be planned and managed with the use of ‘change models’. The bibliography cites 13 sources.
Filename: TEchBPRTQM.rtf